Description
Hire dedicated Chat support agent
Chat support is often the first line of online communication, and chat support agents act as liaisons between clients and customers for a wide variety of fields and industries, including tech support, banking, and cell phone companies. An effective chat support specialist can juggle and organize multilevel problems and issues that a customer can have while at the same time directing and guiding the customer in a friendly and professional way. Chat support specialists are at times overlooked as effective salespeople, but the reality is they consistently drive repeat customers and sales. The right chat support specialist captures this additional revenue by providing information on which service features can improve a customer’s experience or which upgrades to products are a good fit.
We will be your best live chat support agent and can assist you with any of the below:
- General customer queries (Social Media, E-mail, and Live Chat)
- Take messages from customers & forward queries on
- Respond to queries with an agreed script or even without a script
- Respond to customer queries by email
- Phone support (Not included in any package)
- Make the daily reports and send them to you
- Dedicated account manager (For Premium package only)
- Customer exchange, refund, and chargebacks