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Customer Service Expert
Hire Top 5% Customer Service Expert
Why hire a customer service specialist? Customer service solutions are available in abundance online to help consumers troubleshoot or resolve their issues after the sale.
Min Delivery Time:
24-48 Business Hrs
Unlimited Revisions
Dedicated Team
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Hire a Customer Service Agent

$35 per hour(average)
Customer Service Expert
It Includes
  • 7 Days
  • 20 Hours of Work
  • Email Support
  • Social Media Replies
  • Live Chat Support
Need Something else?
Connect with our support team and we will respond within 24 hours.
$289 per month(average)
Customer Service Expert
It Includes
  • 7 Days
  • 20 Hours of Work
  • Email Support
  • Social Media Replies
  • Live Chat Support
Need Something else?
Connect with our support team and we will respond within 24 hours.


Description

Support Software

  • ZOHO
  • Freshdesk
  • Zendesk
  • ActiveCampaign
  • Salesforce
  • LiveAgent

A customer service expert provides product information and details, and manages queries and complaints of users. Their goal is to manage expectations, deliver a positive customer experience and boost customer relationships.
Experienced customer service experts are experienced in answering queries, providing solutions and resolving issues. The expert can also be responsible for generating sales leads and identifying customer needs to achieve satisfaction.

What a Customer Service Professional Does?

A freelance customer service professional can provide a wide range of services. They are responsible for providing quality customer service through different modes including telephone, email and/or live chat. It is important that the service is provided in a timely manner. They analyze customer complaints and provide resolutions.
The freelancer keeps track of proposed resolutions and maintains regular follow ups. They prepare documents and generate reports. The expert develops product/service knowledge and keeps up-to-date with the latest changes. They communicate customer feedback to the relevant team to improve customer experience.

Services include

  • General customer support queries (Live chat, email, phone, SMS, Facebook, Instagram, Shopify, WordPress)
  • JivoChat Support.
  • Take messages from live customers & forward queries
  • Respond to queries with or without an agreed script
  • Respond to customer support queries by email
  • Phone support.
  • Customer service support
  • Make the daily reports and send them to you.
  • Dedicated live chat manager
  • Creating and Processing orders
  • Orders fulfillment and Refunding cases
  • Tracking orders
  • Social Media Approach
  • Follow up with clients

Explore More in Sales and Marketing

How it Works

  • Tell us what kind of Talent you need
    Suetalent provides subscription & hourly based services. You can directly subscribe on our website or choose to hire a talent on hourly basis. Whether it’s a single talent requirement or a cross-functional team of ten, Suretalent can handle it all.
  • We’ll find you the Perfect Match
    Once you place a request on our website successfully, we will connect you to someone in our network who is ready to work with you immediately. Our client relationship team will also be in touch with you to streamline the hiring process.
  • They become part of your Team
    We’ll introduce you to the right talent or team, and they’ll ramp up and start working as soon as you say go. As soon as you review and sign-off on our recommended talent, they’ll be ready to integrate into your team—just like an in-house employee. While Suretalent talents usually work remotely, arrangements can be made to have them on-site.
  • Work with them at No-Risk
    If you're not 100% satisfied after a trial working with Suretalent, we'll start the process all over again at absolutely no cost. Our no-risk trial period lets companies work with our talent first before deciding if they’re 100% confident in moving forward.

Reliable. Secure. Compliant.

It's Our Liability, Not Yours

When you hire employees with Suretalent, we take on all employment liability to make sure you’re compliant with local laws.

GDPR compliance

We’re compliant with GDPR and privacy laws around the world, so you can rest assured that you’re doing things the right way.

Always-on 24/7 Support

Morning, noon, or night our support team's logged on. Have a question? We'll be there to answer it.

Your IPs Safe with Us

Keep complete control and retention of your team's intellectual property and invention rights.

World’s most innovative companies hire on Suretalent

  • " This assistant goes farther than the minimum requirements, hurry and order before the price is forced to go up, this service is worth GOLD in time and for such a modest price. If I was blind and needed to trust another person to get the most help sustainably, I would lean in here. "
    Lily

  • " Excellent work and highly knowledgeable. Look forward to working together on the next project. "
    Joseph

  • " Excellent, responsive, very helpful for my project. I am pleasant to work with him. Will work with him again! "
    Tom

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