Customer Service focuses on the experience of the customer. Tech support focuses on resolving a technical issue or problem in the fastest, most cost-effective way. The aim is to solve technical problems such as installation issues, login errors, and other technical difficulties.
Typically, this is done via live chat, email, or phone, you will need to set-up your own VoIP phone system. VoIP is an acronym for Voice over Internet Protocol that describes the method to place and receive phone calls over the internet.
When you hire employees with Suretalent, we take on all employment liability to make sure you’re compliant with local laws.
We’re compliant with GDPR and privacy laws around the world, so you can rest assured that you’re doing things the right way.
Morning, noon, or night our support team's logged on. Have a question? We'll be there to answer it.
Keep complete control and retention of your team's intellectual property and invention rights.