Description
Telemarketing involves the use of call for generating leads, driving sales or gathering promotional information for a marketer. A telemarketer is responsible for calling people in the database or list provided in order to achieve the assigned goals. Telemarketing campaigns come in all shapes and sizes—high call volumes over a short duration, high volumes over a long period of time, shorter campaigns over several days or weeks, and small, ongoing telemarketing campaigns.
The sales experts follow a pre-prepared sales talk or script to provide the following services:
- Influence prospects to purchase products/services or solicit donations
- Provide product/service information and quote prices
- Answer prospects’ questions about company/product/services
- Contribute to lead-generation
- Set meetings for sales teams with prospective customers
- Complete order by taking names, contact details and address of prospects
- Secure client information by doing a database check
- Communicate concerns, issues or questions of customers to clients
- Ask relevant questions to get insights into customer requirements
- Handle queries or complaints to solve customer issues